Self Service Terms

Effective August 4, 2025

BY SIGNING UP FOR AN ACCOUNT OR USING THE SERVICES (“SERVICES”) PROVIDED BY STATSIG, INC. (“STATSIG”), YOU (MEANING YOU PERSONALLY AND THE COMPANY YOU REPRESENT AND ON WHOSE BEHALF YOU ARE DULY AUTHORIZED TO ENTER INTO THIS AGREEMENT, COLLECTIVELY, “CUSTOMER”) ARE CONSENTING TO BE BOUND BY AND ARE BECOMING A PARTY TO THIS SELF SERVICE SUBSCRIPTION AGREEMENT (“SSA”). IF CUSTOMER DOES NOT AGREE TO ALL OF THE TERMS OF THIS SSA, CUSTOMER SHALL NOT SIGN UP FOR AN ACCOUNT OR ACCESS THE SERVICES.

STATSIG MAY MODIFY THIS SSA FROM TIME TO TIME. THE MOST CURRENT VERSION OF THIS SSA WILL BE POSTED ON STATSIG’S WEBSITE AND ANY UPDATED VERSION WILL SUPERSEDE ALL PREVIOUS VERSIONS. THE UPDATED SSA WILL BECOME EFFECTIVE AS OF THE EFFECTIVE DATE ABOVE. NO SEPARATE NOTICE WILL BE REQUIRED, AND CUSTOMER’S CONTINUED USE OF THE SERVICES AFTER THE UPDATED VERSION OF THE SSA IS POSTED WILL CONSTITUTE CUSTOMER’S ACCEPTANCE OF SUCH UPDATED TERMS.

1. SERVICES

Subject to the terms and conditions of this SSA, Statsig will provide Customer with access to the Services and any written materials relating to the use of the Services that Statsig makes generally available (“Documentation”) solely for Customer’s own internal business purposes. This SSA does not entitle Customer to any support, upgrades, patches, enhancements, or fixes to the Services. Statsig may suspend, change, or discontinue any part of the Services at any time at its sole discretion. By using the Services, Customer gives Statsig the right to use Customer’s name and logo in any Statsig marketing materials and agrees to participate in a case study that may be published on Statsig’s website and/or in any marketing materials.

2. RESTRICTIONS

Customer will not, and will not permit any employee, contractor, agent, or other third party to: (a) reverse engineer, decompile, disassemble or otherwise attempt to discover or obtain the source code, object code or underlying structure, ideas or algorithms of the Services or any software, documentation or data related to the Services, except to the limited extent such prohibition is contrary to applicable law; (b) modify, translate, or create derivative works based on the Services; (c) use the Services for timesharing or service bureau purposes or for any purpose other than its own internal use for its own internal benefit; (d) attempt to probe, scan or test the vulnerability of the Services, breach the security or authentication measures of the Services, or willfully render any part of the Services unusable; (e) use or access the Services to develop a product or service that is competitive with the Services or use or access the Services to engage in competitive analysis or benchmarking; (f) upload any data or use the Services in any manner that is infringing, defamatory, harmful, fraudulent, illegal, deceptive, threatening, harassing, or obscene; or (g) use the Services other than in accordance with this SSA and in compliance with all applicable laws, regulations and rights.

3. RESPONSIBILITIES

Customer will cooperate with Statsig in connection with the performance of this SSA, including by making available personnel and information as may be required and taking all other actions as Statsig may request. Customer will be responsible for maintaining the security of Customer’s account, passwords and files, and for all uses of Customer’s account with or without Customer’s knowledge or consent. Customer is responsible for providing and maintaining true, accurate, current and complete information about its account.

4. THIRD-PARTY SERVICES

To the extent Customer uses any third-party service (“Third-Party Service”) in connection with the Services, Customer acknowledges that any exchange of data or interaction with such Third-Party Service is governed by such third party’s terms. Statsig is not responsible for the operation of any Third-Party Services nor the availability or operation of the Services to the extent dependent upon Third-Party Services. Customer is solely responsible for procuring all rights necessary for it to access Third-Party Services and for complying with any applicable terms thereof. Statsig does not make any representation or warranty with respect to Third-Party Services or any third-party providers and may cease providing any integrations with Third-Party Services at any time.

5. CONFIDENTIALITY

Each party (the “Receiving Party”) understands that the other party (the “Disclosing Party”) has disclosed or may disclose information relating to the Disclosing Party’s technology or business (hereinafter referred to as “Proprietary Information” of the Disclosing Party). The Receiving Party agrees: (a) not to divulge to any third party any such Proprietary Information unless expressly permitted to do so under this SSA or with the written approval of Disclosing Party, (b) to give access to such Proprietary Information solely to those employees with a need to have access thereto for purposes of this SSA, and (c) to take the same security precautions to protect against disclosure or unauthorized use of such Proprietary Information that the Receiving Party takes with its own proprietary information, but in no event will the Receiving Party apply less than reasonable precautions to protect such Proprietary Information. The Disclosing Party agrees that the foregoing will not apply with respect to any information that the Receiving Party can document: (i) is or becomes generally available to the public without any action by, or involvement of, the Receiving Party; (ii) was in its possession or known by it without restriction prior to receipt from the Disclosing Party; (iii) was rightfully disclosed to it without restriction by a third party; or (iv) was independently developed without access to, reference to, or use of any Proprietary Information of the Disclosing Party. Nothing in this SSA will prevent the Receiving Party from disclosing the Proprietary Information pursuant to any judicial or governmental order, provided that the Receiving Party gives the Disclosing Party reasonable prior notice of such disclosure to contest such order. In any event, Statsig may aggregate data and use such aggregated data to evaluate and improve the Services and otherwise for its internal business purposes.

6. INTELLECTUAL PROPERTY RIGHTS

Subject to the limited rights expressly granted hereunder, Statsig alone (and its licensors, where applicable) will retain all rights, title, and interest in and to the Services and data relating to the Services (other than Customer Data as defined herein), including all related Intellectual Property Rights. In addition, Statsig will own all Intellectual Property Rights in and to any suggestions, ideas, enhancement requests, feedback, recommendations or other information (collectively, “Feedback”) provided by Customer or any third party relating to the Services. Statsig may, in its sole discretion, incorporate any Feedback into the Services. Customer will not copy, distribute, reproduce or use any of the foregoing except as expressly permitted under this SSA. This SSA is not a sale and does not convey to Customer any rights of ownership in or related to the Services or any Intellectual Property Rights. “Intellectual Property Rights” means unpatented inventions, patent applications, patents, design rights, copyrights, trademarks, service marks, trade names, domain name rights, mask work rights, know-how and other trade secret rights, licenses and all other intellectual property rights, derivatives thereof, and forms of protection of a similar nature anywhere in the world.

7. CUSTOMER DATA

“Customer Data” means any data, information, and content provided by or uploaded to the Services by Customer. Subject to the limited rights expressly granted hereunder, Customer will retain all rights, title, and interest in and to Customer Data. Customer is solely responsible for the accuracy, quality, integrity, legality, reliability, appropriateness, and right to use Customer Data. Statsig will process Customer Data to perform its obligations under this SSA, including to improve the Services, and to the extent applicable, in compliance with the Data Processing Addendum (“DPA”) available at https://statsig.com/legal/online-dpa, which is hereby incorporated by reference. Customer agrees that it will not provide or upload any Customer Data in violation of any applicable laws or regulations, privacy policies, agreements or other obligations Customer may maintain or otherwise enter with third parties. Customer further agrees that it will not provide or upload any Customer Data that may be deemed sensitive under applicable law, including, but not limited to, data relating to health or health conditions, financial data, biometric or genetic data, or data relating to or about individuals under the age of 18 or the age of consent in the applicable jurisdiction, whichever is greater. Although Statsig has no obligation to monitor Customer Data, Statsig may do so and may remove any Customer Data or prohibit any use of the Services it believes may infringe or violate the rights of a third party or otherwise violate this SSA.

8. FREE TRIAL; BETA FEATURES

This section applies to the extent Customer is (a) accessing the Services for a free trial period (“Free Trial”); or (b) otherwise using any features, functionality, or services Statsig makes available to Customer labeled as “beta”, “preview”, “early access”, “non-production”, “evaluation”, or similar designation (collectively, “Beta Features”). CUSTOMER ACKNOWLEDGES THAT ANY FREE TRIALS AND/OR BETA FEATURES ARE PROVIDED “AS-IS,” WITHOUT ANY WARRANTIES OF ANY KIND. STATSIG (AND ITS AGENTS, AFFILIATES, LICENSORS AND SUPPLIERS) HEREBY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. CUSTOMER USES FREE TRIALS AND/OR BETA FEATURES AT ITS SOLE RISK AND STATSIG SHALL HAVE NO LIABILITY FOR ANY DAMAGES OR LOSS OF ANY KIND ARISING FROM ANY FREE TRIALS OR BETA FEATURES. THIS SECTION CONSTITUTES STATSIG’S SOLE OBLIGATION AND CUSTOMER’S EXCLUSIVE REMEDY WITH RESPECT TO ANY FREE TRIALS OR BETA FEATURES.

9. FEES

By using the Services, Customer agrees to pay Statsig all applicable fees and charges (collectively, the “Fees”) as determined by Statsig in effect at the time of use. Unless otherwise stated, the Fees do not include any taxes, levies, duties, or similar governmental assessments of any nature, including, but not limited to, value-added, sales, use, or withholding taxes, assessable by any local, state, provincial, federal or foreign jurisdiction (collectively, “Taxes”). Customer is responsible for paying all Taxes that may be associated with the purchases hereunder, and to the extent Statsig pays Taxes for which Customer is responsible, Customer agrees to pay any amount paid by Statsig plus all costs and expenses incurred by Statsig. Customer will pay the Fees (and any applicable Taxes) to Statsig through Statsig’s payment processor (“Payment Processor”), and the processing of payment information will be subject to the Payment Processor’s terms and privacy policy. Statsig is not responsible for any action, omission, or error by the Payment Processor. Customer hereby authorizes Statsig, through its Payment Processor, to charge Customer’s chosen payment method for the Fees. If Statsig does not receive Customer’s payment of the Fees, Customer agrees to pay all outstanding amounts due upon demand. Unpaid Fees are subject to a finance charge of 1.5% per month on the outstanding balance, or the maximum permitted by law, whichever is higher, plus all expenses of collection.

10. TERM AND TERMINATION

This SSA will automatically renew for additional 1-month terms unless Customer cancels the SSA prior to the end of the then-current term. Statsig may increase the Fees for any renewal term by providing Customer with at least 30 days’ prior written notice. Continued use of the Services after the effective date constitutes acceptance of the new Fees. Statsig may suspend Customer’s access to the Services or terminate this Agreement: (a) for non-payment of Fees; (b) for Customer’s breach of this Agreement; (c) in the event Statsig suspects or detects Customer is abusing the Services; (d) upon Customer’s insolvency, receivership, bankruptcy, or assignment for the benefit of creditors; or (e) upon Customer’s dissolution or ceasing to do business. All sections of this SSA which by their nature should survive termination will survive termination, including, without limitation, restrictions, accrued rights to payment, confidentiality obligations, intellectual property rights, warranty disclaimers, and limitations of liability.

11. WARRANTY DISCLAIMER

THE SERVICES, DOCUMENTATION, STATSIG PROPRIETARY INFORMATION AND ANYTHING PROVIDED IN CONNECTION WITH THIS SSA ARE PROVIDED “AS-IS,” WITHOUT ANY WARRANTIES OF ANY KIND. STATSIG (AND ITS AGENTS, AFFILIATES, LICENSORS AND SUPPLIERS) HEREBY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

12. INDEMNIFICATION

Customer shall indemnify, defend and hold harmless Statsig against any third-party claim, damages, losses, liabilities, settlements and expenses (including without limitation reasonable attorneys’ fees and related costs) (hereinafter, collectively, “Claim”): (a) made or brought against Statsig alleging that any Customer Data uploaded to the Services infringes or misappropriates the intellectual property rights of a third party; or (b) arising from Customer’s use of the Services in violation of any term of this SSA. Statsig will (i) promptly notify Customer of any Claim in writing; and (ii) reasonably cooperate with Customer in the defense of any Claim. Statsig will have the right to participate in the defense of any Claim with counsel selected by it subject to the Customer’s right to control the defense thereof. The fees and disbursements of such counsel will be at Statsig’s expense. Notwithstanding any other provision of this SSA, Customer shall not enter a settlement of any Claim without the prior written consent of Statsig.

13. LIMITATION OF LIABILITY

IN NO EVENT WILL STATSIG (OR ANY OF ITS AGENTS, AFFILIATES, LICENSORS OR SUPPLIERS) BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, THE COST OF SUBSTITUTE SERVICES OR TECHNOLOGY, THE DELAY OR INABILITY TO USE THE SERVICES OR ANYTHING PROVIDED IN CONNECTION WITH THIS SSA, LOSS OF GOODWILL, LOSS OF DATA, BUSINESS INTERRUPTION, ACCURACY OF RESULTS, LOSS OF REVENUE OR ANTICIPATED PROFITS, BUSINESS OR SALES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE. STATSIG’S TOTAL LIABILITY, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, WILL NOT EXCEED, IN THE AGGREGATE, $1,000. THE FOREGOING LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

14. U.S. GOVERNMENT MATTERS

Customer will not export, re-export, or provide the Services or any software or anything related thereto (collectively, “Controlled Subject Matter”) in violation of U.S. export control laws, including restrictions by the U.S. Department of Commerce, the U.S. Department of Treasury Office of Foreign Assets Control, or any other U.S. or foreign agency or authority. Without limiting the foregoing, Customer will not use, transfer, or otherwise export or re-export the Controlled Subject Matter to any embargoed countries or to any person or entity on an applicable restricted party list. Customer represents that it and its users are not located in an embargoed country or on any restricted party lists.

15. FORCE MAJEURE EVENT

Statsig will not be responsible for any failure or delay in fulfilling or performing any term of this SSA to the extent such failure or delay is caused by events outside of Statsig’s reasonable control, including, but not limited to: flood, fire or explosion, war, invasion, riot or other civil unrest, terrorist or criminal acts, cyberattacks, internet disruptions, embargoes or blockades, acts of God, or national or regional emergencies (each a “Force Majeure Event”). In the case of a Force Majeure event, Statsig will use diligent efforts to end the failure or delay and minimize the effects of such Force Majeure Event.

16. MISCELLANEOUS

If any provision of this SSA is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this SSA will otherwise remain in full force and enforceable. Customer may not assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of Statsig. The parties are independent contractors, and no agency, partnership, joint venture, or employment is created as a result of this SSA. Customer does not have any authority of any kind to bind Statsig in any respect whatsoever. There are no third-party beneficiaries to this SSA. All notices under this SSA will be in writing and will be deemed to have been duly given when receipt is electronically confirmed. Notices to Statsig must be sent to contractnotices@statsig.com. This SSA will be governed by the laws of the State of Washington, U.S.A. without regard to its conflict of laws provisions.

17. DISPUTE RESOLUTION AND BINDING ARBITRATION

Customer agrees that before taking any formal legal action under this SSA, Customer shall provide written notice to Statsig of the specific issue, dispute, claim or disagreement, including reference to the specific SSA provision that Statsig is allegedly in breach of. Within 30 days after receipt of such notice, the parties will hold at least 1 meeting for the purpose of attempting, in good faith, to resolve the dispute. If the parties are unable to resolve the dispute, then either party may initiate binding arbitration in King County, Washington as the sole means of resolving the dispute. The arbitration will proceed in the English language, in accordance with the JAMS Streamlined Arbitration Rules and Procedures (the “Rules”) then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes. The Rules may be accessed at https://www.jamsadr.com. The arbitrator will be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. Judgment upon the award rendered by such arbitrator may be entered into any court of competent jurisdiction. The Rules will govern payment of all arbitration fees.

18. CLASS ACTION WAIVER

ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS SSA MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If, however, this waiver of class or consolidated actions is deemed invalid or unenforceable, neither party is entitled to arbitration; instead all claims and disputes will be resolved exclusively in the state or federal courts located in King County, Washington, U.S.

19. SMALL CLAIMS COURT & INFRINGEMENT

Notwithstanding the parties’ decision to resolve all disputes through arbitration, either party may elect to have disputes resolved in small claims court in King County, Washington or Customer’s state and county of residence for claims within scope of that court’s jurisdiction. Each party will have the right to pursue injunctive or other equitable relief at any time, from a court of competent jurisdiction, to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights.

20. MISCELLANEOUS

Also if you are one of the first ten people to email tore at statsig dot com saying you read this far, he will send you a tee shirt.

21. OPT OUT

Customer has the right to opt out of Sections 17 and 18 by sending written notice of its decision to opt out to contractnotices@statsig.com within 30 days of first accepting this Agreement. Such notice must include (a) Customer’s name and residence address, (b) the email and/or telephone number associated with Customer’s account, and (c) a clear statement of the specific section Customer wants to opt out of. If Customer opts out of Sections 17 and 18 as provided herein, the federal and state courts sitting in King County, Washington, U.S. will have proper and exclusive jurisdiction and venue with respect to any disputes arising from or related to the subject matter of this SSA, provided that either party may seek injunctive relief in any court of competent jurisdiction.