Statsig is a software-as-a-service (SaaS) that provides companies, our customers, a mechanism to configure and monitor their software applications using tools such as feature flags, segment analysis, and statistical measures (the “Services”). This empowers our customers to accelerate software development based on how their end-users react to new features.
Personal Data – We refer to any data that may identify or relate to a unique individual as Personal Data. We collect the following categories of Personal Data:
We collect Personal Data directly from you when you provide us this data when using our Services or automatically when you use our website and Services.
We use Personal Data to provide the Services to our customers, including:
a. Enabling and enumerating the customer’s team to access our Services b. Delivering information about the Services that customers have purchased c. Sending communications to provide customer support or transaction information, and responding to inquiries d. Operating and making informed decisions for our business e. Modifying or improving our Services to improve customer experience or personalize the Services based on your preferences f. Complying with regulatory requirements and meeting industry standards g. Sending marketing communications h. Processing orders or other transactions for billing i. Enforcing and defending against any disputes or claims j. Complying with any applicable law as well as contractual agreements k. Preventing, detecting and investigating security incidents and potentially illegal or prohibited activities l. Protecting against and investigating fraud, security incidents and prohibited activities m. Carrying out other business purposes stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws, such as the California Consumer Privacy Act (the “CCPA”)
We share Personal Data with third party service providers including service providers, payment providers, and infrastructure monitoring providers, who we rely on for operating our Services.
We may share any Personal Data that we collect with third parties in conjunction with the activities set forth in Sections (i) through (l) under the “How do we use Personal Data” section above.
Any Personal Data that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable to notify you before your information becomes subject to different privacy and security policies and practices.
We may create aggregated, de-identified or anonymized data from the Personal Data we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified or anonymized data and share it with third parties for our lawful business purposes, including to analyze, build and improve our services and promote our business, provided that we will not share such data in a manner that could identify you.
We use essential cookies to provide you with features that you have requested and functional cookies to record your settings and maintain your preferences over time. You can decide whether or not to accept Cookies through your internet browser’s settings. You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work. To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit http://www.allaboutcookies.org/.
We retain Personal Data for as long as you have an open account with us or as otherwise necessary to provide you with our Services. We may retain Personal Data for longer if required to comply with our legal obligations, resolve disputes or collect fees owed, or required by applicable laws, rules, or regulations. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.
Access - You have the right to request certain information about our collection and use of your Personal Data over the past 12 months. In response, we will provide you with the following information:
If we have disclosed your Personal Data to any third parties for a business purpose over the past 12 months, we will identify the categories of Personal Data shared with each category of third party recipient. If we have sold your Personal Data over the past 12 months, we will identify the categories of Personal Data sold to each category of third party recipient.
Deletion - You have the right to request that we delete the Personal Data that we have collected about you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain your Personal Data to provide you with the Services or complete a transaction or other action you have requested. If your deletion request is subject to one of these exceptions, we may deny your deletion request.
Exercising Your Rights - To exercise the rights described above, you or your Authorized Agent (defined below) (1) must send a request to firstname.lastname@example.org from your email account that you used to register and create an account with Statsig to allow us to verify that you are the person about whom we have collected Personal Data, and (2) describe your request in sufficient detail to allow us to understand, evaluate and respond to it.
Each request that meets both of these criteria will be considered a “Valid Request.” We may not respond to requests that do not meet these criteria. We will only use Personal Data provided in a Valid Request to verify your identity and complete your request.
We will work to respond to your Valid Request within 45 days of receipt. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request.
You may also authorize an agent (an “Authorized Agent”) to exercise your rights on your behalf. To do this, you must provide your Authorized Agent with written permission to exercise your rights on your behalf, and we may request a copy of this written permission from your Authorized Agent when they make a request on your behalf.
We will not sell your Personal Data and have not done so over the last 12 months.
We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights under the CCPA. However, we may offer different tiers of our Services as allowed by applicable data privacy laws (including the CCPA) with varying prices, rates or levels of quality of the goods or services you receive related to the value of Personal Data that we receive from you.
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Data to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at email@example.com.
If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Data to third parties who intend to license or sell that Personal Data. You can exercise this right by contacting us at firstname.lastname@example.org with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account.
Updated Mar. 2023