increase in new user registrations
increase in GMV (gross merchandise value) per user
Cider is reshaping the online fashion space with stylish, affordable clothing, minimizing waste and fostering a strong community of customers.
Cider, the Los Angeles-based global Gen-Z online fashion brand, has experienced remarkable growth in recent years, boasting over 20 million downloads and extending its reach to more than 160 countries worldwide within 3 years. This expansion is attributed in part to Cider’s steadfast commitment to experimentation, powered by Statsig, leading the way in achieving product-led growth.
With their rapid growth and potential for scalability, co-founder and CTO Toney Wen recognized early on that a data-driven approach to product development would set them apart in the fiercely competitive online shopping market. Drawing from his experience at renowned companies with a strong experimentation culture, Toney sought to instill a similar data-driven ethos within Cider. He explained, "Having worked as an engineer at Amazon and Airbnb, I fully grasped the business value associated with conducting large-scale experiments.”
Toney’s goal was to ensure that every new feature had a positive impact on critical business metrics. He remarked, "Rather than engaging in endless debates about ideas such as altering button text/colors or displaying estimated delivery times for products, we aimed to equip our Product and Engineering teams with the tools to test each feature before its release.”
Cider promptly recognized that constructing an in-house A/B testing platform demanded considerable effort and investment. Toney identified a hindrance that was impeding the team’s agility and sought to streamline the burdensome process of conducting experiments, enabling his team to concentrate on feature development.
Toney highlighted the challenge prior to Statsig’s implementation, stating, "Within a week of introducing a new feature, engineers would encounter issues where data reliability or availability was compromised for several days, leading to significant frustration.”
Cider utilizes Statsig to conduct various experiments aimed at enhancing several key metrics that ultimately ladder up to:
Toney noted, “The standout feature of Statsig is that it empowers every team member to access experiment results, enabling confident decision-making.”
Cider employs a variety of growth experiments using Statsig to optimize their app and website experiences, boosting click-through rates across the entire checkout process, from discovery to payment to tracking. Here are some illustrative examples:
To encourage more user account registrations and simplify the purchase process for first-time buyers without pre-existing accounts, Cider utilized Statsig to test a ‘one-time code’ option, reducing friction during the login/sign-up phase of the checkout process. This one-time code resulted in a 20% increase in new user registrations and subsequently drove higher sales.
Boosting customer lifetime value (LTV) through upselling is a key driver of revenue growth for Cider, with personalized recommendations playing a pivotal role. Cider uses Statsig to continually fine-tune their recommendation algorithms to maximize upselling opportunities without negatively impacting long-term retention.
Toney emphasized the delicate balance they strive for, stating, "Personalized recommendations are a critical growth lever for our business, but we must avoid overwhelming users, as excessive recommendations can lead to user fatigue and churn. This is why the 28-Day Retention metric in Statsig helps us build a sustainable, long-term business.”
Cider recognized the variations in regional markets and sought to create culturally relevant experiences to resonate with users. Toney elaborated on their scalability challenges, saying, "We face the unique challenge of offering our app in nine languages to users spanning 165 countries. What works in France may differ significantly from what resonates in Germany, for instance.”
Toney provided some examples of features they introduced after conducting experiments. "In Germany, we introduced different payment methods to enhance conversions. In certain countries, we highlighted security features to instill trust, while in others, we underwent a complete homepage redesign to align with the preferences of local consumers.”
While introducing successful features, Cider also recognized those that had either a neutral or adverse impact on their top-line metrics. Toney made a perceptive observation, stating, “It’s not always about adding new features; at times, it’s necessary to eliminate non-performing features to achieve a cleaner app interface and enhance the user experience.”
He provided an example: “We initially believed that highlighting shipping speeds from different carriers in the checkout screen (e.g., ‘x days on UPS’ and ‘y days on USPS’) would boost conversions. However, it yielded neutral results on metrics, leading us to remove the feature in favor of an improved UI.” Cider’s product teams generate several creative ideas, subjecting them to testing and making decisions based on their impact on core metrics.
Cider has already attained a high level of maturity in experimentation and agile development practices. “All engineers and product managers are integrated into the Statsig platform, and we’ve extended its usage to our data science and design teams as well.” Given that Statsig’s pricing structure doesn’t hinge on the number of users, the entire organization can gain visibility into the impact of their contributions. “Our goal is to make this tool accessible to every member of the Cider team so they can thoroughly assess how these metrics impact their work.”
As Cider’s primary demographic consists of Gen-Z, understanding their customers is paramount to formulating successful product-led growth strategies. Toney’s closing statement underscores Cider’s commitment to a data-driven culture:
Cider was founded in 2020 by four friends who wanted to build a fashion brand that celebrates happiness in the mundane. The company has expanded globally to over 160 countries, making everyday statement pieces at unmatched prices.